Frequently Asked Questions

• What type of document can I upload?

  You can upload PDF files only to the website. At this time, we do not support Word documents, images, or other file types.

• How can I convert my Word document to a PDF?

  Open your Word document, click “File” > “Save As”, and choose PDF as the file format. Alternatively, you can use a free online Word-to-PDF converter, such as:

  • smallpdf.com/word-to-pdf
  • ilovepdf.com/word_to_pdf

• Why can’t I log into my account or access the dashboard?

  To access your dashboard, you must first verify your email address using the link we sent when you signed up. Check your inbox, and if you don’t see it, make sure to look in your junk or spam folder.

• Can I get a refund after purchasing credits?

  We do not offer refunds for credit purchases. Once you purchase credits, they remain on your account and can be used at any time to upload syllabi.

• What does SyllabusSync do?

  SyllabusSync lets you upload your syllabus, and our AI extracts all the important dates (like assignments, quizzes, and exams) and syncs them directly to your Google Calendar—saving you time and stress.

• How do I use a credit?

  Each syllabus upload costs 1 credit. When you upload a PDF, 1 credit will automatically be deducted from your account.

• Do my credits expire?

  Nope! Your credits never expire. You can use them anytime during your academic journey.

• Can I use SyllabusSync on mobile?

  Yes, SyllabusSync is mobile-friendly and works on most mobile browsers. For the best experience, we recommend using Google Chrome.

• Is my data secure?

  Yes. We use secure servers and encryption to protect your uploads and personal data. Your information is never shared or sold.